Features at a glance

Resource and capacity-based online appointment booking to avoid queues and optimise processes for companies, public administration and the healthcare sector

Appointment Management

Create appointment slots with ease and make them accessible via your own booking page. Your customers receive all the necessary documents for preparation in advance via email – including the option to fill in documents at home in advance or sign them digitally on site. You can also book in spontaneous visitors manually on site by copying master data from previous appointments or scanning QR codes and health cards.

Public and private bookings

Configure public or private appointments for closed groups, e.g: Nursing homes

Booking deadlines & lead times

Easily define booking or cancellation deadlines and lead times for appointments for worry-free planning

Age limit & contact persons

Set age restrictions and record contact details of parents or guardians

Personalised customer approach

Personalise your communication in multiple languages from emails to public booking pages

User-defined booking form fields

Define booking form fields per service and add customised extra fields

Internal and external reminder management

Never miss an appointment again with optional reminder functions for booking participants and employees

Appointments for individuals or groups

Easily organise appointments for individuals or groups such as families

Vouchers for better customer loyalty

Create voucher cards for discount campaigns and retain your customers in the long term

Data import & visitors/ document export

Your data is securely stored and can be easily exported. No-Q also allows CSV imports of bookings

Resource and capacity management

No–Q optimises your appointment booking tool with advanced capacity and resource management. Define dependencies and regulate capacities in real time on multiple levels – for efficient resource allocation that is flexible, precise and customised to your requirements.

Define dependencies in the form of resources

Easily set capacity limits for different services and offer the full range, with automatic booking out when the limit is reached

Organise your location hierarchy as required

Customise location structures flexibly, with a wide range of subdivision options for services and areas, including separate capacity limits

Advanced time window settings

Use advanced configuration options, including length of stay, check-in intervals, capacity limits and payment options

Cross-service calendar overview

Maximise your capacity utilisation by matching your services to employee shift planning

Respond to changes in demand at lightning speed

No-Q makes it possible to adjust capacities in real time with just a few clicks, ideal for mass events

Maximum flexibility thanks to overbooking option

Employees can overbook fully booked appointments at any time to ensure maximum flexibility

Statistics and reports

Maintain an overview with evaluations regarding customer volume and personnel capacities

Linking service offerings

Enable participants to book a complementary service at the same time

Assign individual time slots to employees

Assign bookable time slots to qualified employees and book them out automatically if the employee is absent or busy elsewhere

Course booking

No–Q is your PaaS solution for course coordination and at the same time your universal tool for course management – whether one–off workshops or recurring course dates, easy to set up, flexible to use and extremely adaptable to your individual needs.

One-off or recurring appointments

Define whether participants can book individual or recurring course dates

Define the number of participants flexibly

Set up courses with ease and optionally set the minimum or maximum number of participants

Optional booking check-ins

Organise appointments according to your preferences and specify whether appointments require a check-in or not

Schedule your staff

Use No-Q to determine the number of employees required, assign them or invite volunteers

Automatic notifications

Whether confirmations of participation, course cancellations or schedule changes. With No-Q, participants always stay informed

Public and private courses

Configure public or private course dates for closed groups, e.g: Employees

Custom query fields

Decide what information you need from participants to register for your courses

Adjust capacities in real time

No-Q allows you to dynamically adjust capacities in order to react immediately to changes in demand

Waiting lists

Allow potential participants to move up automatically as soon as capacities become available

Rental Management

Coordinate rental or your equipment simply and easily with No–Q and reduce your administrative workload. The availability of the equipment is displayed on your website in real time and your customers can reserve and collect the equipment on site with just a few clicks.

Stock and status of your inventory always in view

Keep track of the real-time availability of your devices with No-Q so that your customers always know what they can borrow and when

Widget: Book devices directly on your website

Place a user-friendly widget on your website with real-time availability and the option to book devices with one click

Reservation of equipment without overbooking

Offer devices not only for hire, but also allow pre-booking without running the risk of exceeding the available number of devices

Paperless contract processing

Allow pre-filling and signing of important contract documents to avoid tedious on-site formalities

User-defined query fields

Decide what information you want or need to request from your customers before the rental

Minimise sources of error

Minimise manual effort and sources of error by being able to change the device status simply by scanning a barcode or QR code

Staff Management

No–Q offers a beginner–friendly solution for personnel management – from shift planning and working hour recording to preparatory payroll accounting. Linking our staff management with our resource-orientated appointment booking will help you to match end customer demand with staff supply across all your services.

Create shift plans and assign employees

Conveniently plan shift schedules in the calendar and then delegate tasks to your employees

Legally compliant working time recording

Record working hours in accordance with legal requirements and keep track of hours worked

Overtime and holiday entitlement at a glance

Keep an eye on employee overtime and always have an overview of current holiday entitlement

Recognise absences and reorganise quickly

See at a glance where employees are absent due to illness and holidays and where tasks need to be filled

Combine qualifications with your service offering

Define employee qualifications and connect the service offering with appropriately qualified employees as required

Manage employee profiles and employment relationships

Easily manage employee profiles and employment relationships with No-Q to record all relevant information and grant authorisations

Automatic notifications

Your employees stay up to date via automatic emails or the synchronisation of No-Q with your private calendar

Reports for efficient workflows

Generate summarised reports that simplify workflows for your tax office

Labour cost overview for precise cost control

No-Q provides detailed statistics with labour cost overviews by labour category for precise cost control

Locators

No–Q offers a range of multi–site locator solutions for associations, cooperatives or organisations with branch networks. Customers can see available slots and real-time capacity across multiple locations and book appointments directly through this locator. We offer both industry-wide and customised solutions to simplify the booking process and increase customer satisfaction.

Show available dates in cities, regions or countries

No-Q allows you to display available slots in an entire city, country or even worldwide with real-time capacities.

Real-time availability for individual organisation with branch network

No-Q offers individual locator solutions for organisations with a branch network to ensure customers see real-time availability of each branch.

Video consultation

No–Q combines appointment booking with a certified video consultation solution, enabling smooth communication between advisors and customers in an intuitive, customisable and easy–to–use way.

Offer selected services online as required

No-Q allows you to offer time slots for each service in the form of video consultations, according to your needs

Flexible options for online and on-site appointments

Specify whether appointments can only be booked as video consultations or as video consultations and on-site appointments

Encrypted individual or group conversations

Organise video consultations for individuals or groups such as families

Chat communication

In addition to the certified video solution, chat communication between participants and organisers is also supported during the meeting

Online payment

With Stripe and Paypal, No–Q offers online payment services for bookings as well as the automatic creation and dispatch of compliant receipts. Refunds and detailed payment reports are also possible to facilitate financial overviews. No-Q thus enables efficient working and improves customer service in accounting, customer care and financial management.

Pay for chargeable services directly when booking

With No-Q, you can offer your customers the option of paying for chargeable services directly via our online payment service during the booking process

More flexibility through refund options

With No-Q, enjoy the flexibility of a full or partial refund for bookings of chargeable services

Legally compliant payment and reimbursement documents

In the course of the payment or refund, legally compliant receipts are automatically generated and sent to customers and stored in the account

Reports on payment transactions for simpler accounting

No-Q offers detailed payment reports that can be easily exported and forwarded to the accounting department